The ATAF-Support program is a FREE online web database application that can handle online support request. ATAF-support run on IIS 4.0/5.0 server or a Linux server with Chilli ASP installed The ATAF-Support has 4 forms * A support form where the user can raise a support request * A reply form where the help desk can answer support questions * A view form where the users can read the answer * A Knowledgebase search form

Open Elms is a revolutionary new concept – an open source Learning Content Management System for business. Traditionally open source e-learning solutions have been aimed almost exclusively at the educational sector – as such they have been feature rich yet don’t meet the specific requirements of HR and IT departments. Open Elms is different by adopting a highly focussed approach to what business needs in an e-learning system.

Open Source Customer Relationship Management for Small and Medium Businesses built over LAMP/WAMP technologies and open source projects.

Live support helps you increase you sales and increase your customer confidence on your services.Real time live support chat with your customers will give your company a great boost. Admin can add unlimited department and operators for each department. Visitor to the site can chat with the operator on real time. Operator can handle any number of client at a time. Setup is also very easy, code to add to each page can be obtain from admin panel. Al

Support your customers as well as the leading brand but for a fraction of the cost. You customers join a central queue simply by visiting your website. Your technicians then join sessions as they like (no simultaneous limit). Connected technicians can see the remote desktop, control the mouse and keyboard, text-chat with the customer and transfer files back and forth. Licensed at a one-off cost of $199 per concurrently active support session.

Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.

Download proactive web based ASP PHP live customer support chat script provides complete business solutions technical information to webmasters site visitors clients, reduce service costs and improve productivity. Software is low-cost easy to set up, user friendly offers online help real time communication offline messages meetings conversation interaction conferences between customers and administrator with secure quick and dedicated connection.

Plancoin allows you to hide selected windows in one keypress. It lets you set up two hot keys: one to hide the windows and show them back, and one to show the Plancoin Settings window. The windows that must be hidden are identified by a sentence in their title. The program then runs in the background and responds to the hot keys.

Don't you hate those webpages that try to prevent you from viewing their source code or saving images by disabling Right-Click? Now you can view the source of any webpage, as well as save any image from a webpage, using this source browser software!

The features inside Active Reception are Website Monitoring, Visitor Tracking and Proactive Chat Session. Live chat software is the only online customer service tool which provides you real-time data about your web-traffic. You want to know whether he is first time visiting your site, or he is a returning visitor, so you will use different approach when chatting with him. By monitoring his navigation through the website you can see what his preferences are, what he is interested in, etc. Also, the built in geo location system allows operators to find out which country the visitors are coming from and finally, track their “footprints” during their browsing session. The tracking system allows you to gather visitors’ IP address, host, resolution and browser configuration. You can also see how the visitors entered the site: through which page and the referrer, and in addition to that, the keywords they typrd in to find you. This data will help you to optimize your search marketing campaigns and take the most of them. If it is a returning visitor, the system will show how many times he has visited the website, and number of chats he had during his visits. A "proactive" chat request is the ability for a company representative to invite a web site visitor into chat without the visitor performing any action. The operator is a one click away from initiating chat to the selected visitor from the monitoring pane. Clicking the “Invite” button the operator will instantly initiate proactive chat window. The live chat can be used as a successful sales tool, too. By using proactive chat, the operator can engage the visitor in conversation and use various sales techniques during the chat. Maintaining the ability to serve quickly, keep channels open for follow up and demonstrate that you care. In the Ready Content you can define your canned messages, URLs and documents which can be used by your operators in their chats with one click instead of typing a whole sentence. But if the data is not organized it has no value. You have to possibility to organize your ready content in Departments and Topics, so that the operators don't get lost in the labyrinth of information. Ready content consists of one/more sentences with greeting lines, certain answers, questions or other content that the operators use often while talking to visitors. This will help you to improve response time and provide high quality service. Often visitors get lost on your website and can not find the information they need. Instead of losing time in explaining on which page the information is placed, the operator can send him the URL of the page with just one click. During the chat session, you can also use the uploaded files, to send additional documented information such as brochures, tutorials, case studies in .doc, .pdf etc format and support your ongoing marketing campaigns through your website. All the messages received offline while live chat is not available (during the period of unavailable operators to answer the questions of the website visitors) or data for customers that filled contact card and are asking for some service, are stored in one place. This feature will help you to receive and manage your client inquiries from one place and mantain high level of quality e-mail customer service for your visitors in addition to live chat support. Measure your website traffic and see how you are performing. Do your visitors find your website interesting and useful? Do your website meet yours and your visitors' expectations? View how many hits your web site is receiving by hour, day, week, month, and year; see how long your visitors stay on your website and these numbers will help you find the answers to these questions.

Razordesk is the tool you need to manage your business IT support requirement. Support staff and clients alike will appreciate the intuitive web-based console. Effortlessly track Requests & Faults, keep people informed, be notified of changes, generate reports and time bills, manage contractual obligations and much more. 10U Starter Edition is ideal for Small Business/SOHO. Easy to install and includes free 14 day installation support.

PacketTrap Port Scan is a FREE utility that looks for open TCP ports on one or more network nodes. Port Scan may be configured to scan commonly used ports or a custom set of ports as needed. The fast, accurate results are available for export.

Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.

ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed.

PacketTrap DNS Audit is a FREE utility that matches one or more IP addresses to their corresponding DNS names. The tool does forward lookups on the DNS name so you can ensure that the forward and reverse lookups match. The tool also displays NetBIOS, local host and lmhost file values for each IP.

TX Text Control ActiveX Professional is a royalty-free word processing control that offers developers a broad range of word processing features in one reusable component.

TX Text Control ActiveX Enterprise is a royalty-free word processing control that offers developers a broad range of word processing features in one reusable component.

TX Text Control ActiveX Standard is a royalty-free word processing control that offers developers a broad range of word processing features in one reusable component.

Fully programmable word processing engine for deployment in an ASP server environment. All interactions with the engine are from program code and document templates. Convert, modify and create documents directly on a server.

TX Text Control .NET Professional is a royalty-free word processing control that offers developers a broad range of word processing features in one reusable component.